Returns & Exchanges

At Equilibrium, we balance style with satisfaction by offering a seamless 30-day return window for all unworn apparel in its original condition. If your purchase doesn't perfectly align with your lifestyle, we are here to help you find the right fit or provide a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.

3

Label and Ship

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Quality Check and Refund

Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing