Frequently Asked Questions

Everything you need to know about finding your perfect balance in style.

What is the typical shipping timeframe for Equilibrium orders?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Returns are free for domestic orders, and you can initiate a return or exchange through our online portal.

How do I ensure I am ordering the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

Yes, Equilibrium is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes to ensure our collections are as kind to the planet as they are to your wardrobe.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.